Refund / Complaints procedure.

We strive to provide quality plants that exceed our customers expectations.  However, in the event that you are not satisfied please contact us at info@succulentsdirect.co.za within 3 days of receiving your order.  Please provide the following:

• Details of your complaint.
• Order number
• Photos

On verification, management shall elect to either replace or refund the plants.

Damaged Goods

If you have received your order and it is damaged, we're so sorry that this happened. Please do the following to ensure a refund or replacement.
- Take a photograph of the damaged item and email it to us immediately.
- Include your original order number and your contact details in the email.
- We will inform you of our next steps over email.

Keep in touch by emailing us info@succulentsdirect.co.za with your query.